Support docs

Quick answers for VaultLink. Need a human? Use Help → Contact support in the top bar or jump to Contact below.

Getting started

Customer portal: /client — upload and download backups from a browser.
Operator login: /server — admin tools, branding, users, and email.
Desktop app: set Server URL to this host (same address you use in the browser), then sign in with the same account.
New account: if self-serve signup is enabled, use /signup. Otherwise ask your admin to create your account.

Modes: choose Replace (overwrite the latest), Keep versions (add a dated copy), or Full (complete snapshot) before each upload.
Web portal: upload and download from /client after signing in.
Desktop app: pick folders or a disk image, choose a destination, and run now or on a schedule.
Schedules: run while the desktop app is open and signed in. Close the app and scheduled jobs pause until you open it again.

VaultLink server: files are stored on this VaultLink host. Counts toward your storage capacity.
Object storage: files go to your assigned cloud bucket (S3-compatible). Also counts toward capacity.
Local / NAS: files are written to a folder on your network or PC (for example \\server\share\VaultLink). Does not count toward VaultLink capacity — you manage space on that drive or share.

What counts: backups on the VaultLink server plus objects in your cloud bucket.
What does not count: Local / NAS paths on your own disk or file share.
Free space: delete old backups or cloud objects you no longer need. Usage updates after the next sync.
Need more room: ask your admin to raise your capacity limit under Admin → Users.
Warnings: at about 80% you see a yellow notice; at 90% a stronger warning. Plan cleanup or ask for a higher limit before you hit the cap.
When full: new uploads to the server or cloud bucket are blocked until you delete data or your admin increases capacity.

Storage full / quota exceeded: delete backups or cloud objects, or ask your admin to increase your capacity. Local / NAS backups may still work — they use a separate path.
Local / NAS disk or share full: free space on that drive or share. Confirm the folder exists and is writable (for example \\server\share\VaultLink). Scheduled jobs fail if the volume is full.
Cannot reach server / Cloudflare 1033: the VaultLink server and its tunnel must both be running. Retry after a minute; if it persists, contact support with what you were trying to do.
Login or feature denied: your admin must enable Backup and/or Disk image under Admin → Users. Signup plans must match the features you need.
Encrypted restore: you need the passphrase you set when the backup was created. VaultLink cannot recover a lost passphrase — keep it somewhere safe.

Use the support form to send a message. When you are signed in, your Customer ID is included automatically so we can find your account faster.